At Scarlett Dresses in Chelmsford we understand that sometimes questions must be answered and are just as, if not more important than the prefect dress. So to save a little time we have listed below a selection of frequently asked questions. But please feel free to contact us if your question is not listed or you have any other enquiries.
When should I start shopping for my Prom Dress?
If the dress I like is available, when will I receive it?
What if I want a dress that is not in your shop?
Do you Hire Dresses?
What is your Returns Policy?
What types of payment do you accept?
Is the information I send over the Internet safe?
When should I start shopping for my Prom Dress?
Scarlett Dresses suggests starting as soon as possible to ensure availability of the dress that you want/like. Our stock levels change very quickly so the sooner that you order your dress the better chance that you will be able to receive your dream dress in time for your event.
If the dress I like is available, when will I receive it?
We will order you a dress in the correct size and colour which will usually take between 6 and 8 weeks. Some dresses may be available earlier by special arrangement, please ask us and we will let you know how quickly we can supply your dress.
What if I want a dress that is not in your shop?
If there is a dress you have seen on the Scarlett Dresses website, social media or advertising that is not in the shop, then please let us know as although we cannnot promise that we will get that dress we will try our very best to source your perfect dress.
Do you Hire Dresses?
Unfortunately we do not hire dresses, but please don’t let this put you off as Scarlett Dresses offer great prices on our dresses.
What is your Returns Policy?
As we order each dress according to your specifications we only offer refunds if a dress is faulty. Each dress will be fully checked before we hand it over to you and we will check that you are happy before you leave the shop, but should you have any problems, please contact us asap and we will endeavour to rectify any problems. Dresses may needs alterations and we do not offer this service, so it is up to the client to arrange these.
What types of payment do you accept?
Scarlett Dresses accepts cash and all major credit cards, including Visa, MasterCard, Discover, AMEX.
Is the information I send over the Internet safe?
All the information you send over our website is strictly confidential and is protected by our SSL certified web site. Any other information given such as email is strictly confidential and will not be used or given to any 3rd party. Please see our Privacy Policy for more information.